Customer Service Representative
Amcor Rigid Plastics
Customer Service Representative
Ann Arbor, MI
Position Overview:
Responsible for facilitating customer orders through the order fulfillment cycle. Internal advocacy and voice for sales and customer needs.
Essential Responsibilities and Duties:
Leading and facilitating order entry and order management
Maintain customer service agreements
Administration and organization of projects/order tactics, information, data documentation and data gathering
Monitor on-time delivery performance and communicate to customer confirmed ship dates and anticipated delays
Facilitating problem resolution for customer requests/needs
Anticipation and communication of red flags, problems, issues, etc before escalation to the customer's radar screen
Reviews terms and conditions on customer purchase orders
Enters customer complaints and monitors open complaints to completion
Confers with production, sales, shipping or common carrier personnel to expedite or trace missing or delayed shipments
Provide customers with POD's, signed Bill of Ladings and other related shipping documents
Issues customer quotations using Quote Builder App and ACS Database
Follows up on win/loss quote status for pipeline management reporting
Proactive communication and follow up internally / externally
Participates in continuous training requirements
Works with ISO 9001 policies and procedures as well as current work instructions
Resolves deductions, open issues (unpaid inovices) and aged receivable issues working with credit dept and sales
Create and maintain customer master data and material information records in SAP
Receive, route and maintain customer specificaton files
Process new material requests and changes
Initiate and follow up on color, ink and artwork matches
Qualifications:
Education: Associate's Degree required, Bachelor's degree preferred
Minimum 2 years of experience in Sales, Marketing, Operations or a related field
Travel 10%
Knowledge of sales/account management and supply chain logistics
SAP experience and PC skills, good organizational and communications skills
Competencies:
Amcor Leadership Framework Competencies
Core Competencies:
Customer Focus
Learning on the Fly
Interpersonal Savvy
Drive for Results
3-5 Applicable ALF Competencies:
Priority Setting
Influencing Others
Relationships:
CSR Manager
Other Customer Service Reps
Sales Directors
RAMs/KAMs/RARs
Senior Leadership
Other BU departments (Marketing, Finance, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.
We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Amcor encourages co-workers interested in career development to apply to roles for which they are qualified.
As a part of the Internal Applicant Process, the HR Team may communicate with your manager to establish eligibility to apply for a new role. To be eligible a co-worker must have been in their current role at least 9 months, not be on a Performance Improvement Plan, and must meet the minimum qualifications of the role.
Co-workers currently holding an immigration visa should indicate interest with HR prior to applying.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative
Ann Arbor, MI
Position Overview:
Responsible for facilitating customer orders through the order fulfillment cycle. Internal advocacy and voice for sales and customer needs.
Essential Responsibilities and Duties:
Leading and facilitating order entry and order management
Maintain customer service agreements
Administration and organization of projects/order tactics, information, data documentation and data gathering
Monitor on-time delivery performance and communicate to customer confirmed ship dates and anticipated delays
Facilitating problem resolution for customer requests/needs
Anticipation and communication of red flags, problems, issues, etc before escalation to the customer's radar screen
Reviews terms and conditions on customer purchase orders
Enters customer complaints and monitors open complaints to completion
Confers with production, sales, shipping or common carrier personnel to expedite or trace missing or delayed shipments
Provide customers with POD's, signed Bill of Ladings and other related shipping documents
Issues customer quotations using Quote Builder App and ACS Database
Follows up on win/loss quote status for pipeline management reporting
Proactive communication and follow up internally / externally
Participates in continuous training requirements
Works with ISO 9001 policies and procedures as well as current work instructions
Resolves deductions, open issues (unpaid inovices) and aged receivable issues working with credit dept and sales
Create and maintain customer master data and material information records in SAP
Receive, route and maintain customer specificaton files
Process new material requests and changes
Initiate and follow up on color, ink and artwork matches
Qualifications:
Education: Associate's Degree required, Bachelor's degree preferred
Minimum 2 years of experience in Sales, Marketing, Operations or a related field
Travel 10%
Knowledge of sales/account management and supply chain logistics
SAP experience and PC skills, good organizational and communications skills
Competencies:
Amcor Leadership Framework Competencies
Core Competencies:
Customer Focus
Learning on the Fly
Interpersonal Savvy
Drive for Results
3-5 Applicable ALF Competencies:
Priority Setting
Influencing Others
Relationships:
CSR Manager
Other Customer Service Reps
Sales Directors
RAMs/KAMs/RARs
Senior Leadership
Other BU departments (Marketing, Finance, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.
We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Amcor encourages co-workers interested in career development to apply to roles for which they are qualified.
As a part of the Internal Applicant Process, the HR Team may communicate with your manager to establish eligibility to apply for a new role. To be eligible a co-worker must have been in their current role at least 9 months, not be on a Performance Improvement Plan, and must meet the minimum qualifications of the role.
Co-workers currently holding an immigration visa should indicate interest with HR prior to applying.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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