Desktop Support Specialist Associate
4.
3 Ann Arbor, MI Ann Arbor, MI Full-time Full-time $48,000 - $50,000 a year $48,000 - $50,000 a year 14 hours ago 14 hours ago 14 hours ago How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume.
The cover letter should address your specific interest in the position and outline experience that directly relates to this position.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Summary Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate.
MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus.
You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices.
Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures.
You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends.
You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT.
If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you.
Who We Are ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields.
We are dedicated to creating cohesive digital experiences and promoting university wide innovations.
ITS works together to provide cohesive digital experiences and seamless support to the U-M community.
For more information please visit our website:
https:
//its.
umich.
edu/about.
MiWorkspace is a campus wide service providing desktop support to faculty and staff in both academic and administrative departments.
Please visit our website for more information:
https:
//its.
umich.
edu/miworkspace Why Work at Michigan? In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.
Benefits include:
Generous time off A retirement plan that provides two-for-one matching contributions Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Maternity and Parental Leaves Vision and Dental Insurance Responsibilities Provide technical support and service restoration, in-person or remotely via phone/chat Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals.
Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations Maintain accurate asset management records Required Qualifications Bachelor's degree, preferably in computer science, business computing or a related field Minimum 1 year working in a role providing end user technical support Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.
g.
Google Workspace, Microsoft 365, etc.
) Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration Excellent customer service skills.
Ability to deliver clear messaging to a variety of audiences/skill levels.
Additional Information Physical Demands/Work Environment You will work primarily on the Ann Arbor campus with some hybrid opportunities Occasionally work during non-business hours and on weekends, or participation in on-call rotation may be required Travel to locations on and off campus and move throughout various buildings to provide support and deliver/retrieve computer hardware and parts is required The ability to move boxes and computer hardware weighing up to 50 lbs across campus and/or within buildings while using proper safety techniques and equipment Diversity, Equity and Inclusion The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
Application Deadline Job openings are posted for at least seven calendar days.
The review and selection process may begin as early as the eighth day after posting.
This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID 243879 Working Title Desktop Support Specialist Associate Job Title Desktop Support Spec Assoc Work Location Ann Arbor Campus Ann Arbor, MI Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Its Us Department ITS SS MiWorkspace Posting Begin/End Date 1/10/2024 - 1/24/2024 Salary $48,000.
00 - $50,000.
00 Career Interest Information Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Ann Arbor, MI Ann Arbor, MI Full-time Full-time $48,000 - $50,000 a year $48,000 - $50,000 a year 14 hours ago 14 hours ago 14 hours ago How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume.
The cover letter should address your specific interest in the position and outline experience that directly relates to this position.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Summary Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate.
MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus.
You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices.
Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures.
You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends.
You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT.
If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you.
Who We Are ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields.
We are dedicated to creating cohesive digital experiences and promoting university wide innovations.
ITS works together to provide cohesive digital experiences and seamless support to the U-M community.
For more information please visit our website:
https:
//its.
umich.
edu/about.
MiWorkspace is a campus wide service providing desktop support to faculty and staff in both academic and administrative departments.
Please visit our website for more information:
https:
//its.
umich.
edu/miworkspace Why Work at Michigan? In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.
Benefits include:
Generous time off A retirement plan that provides two-for-one matching contributions Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Maternity and Parental Leaves Vision and Dental Insurance Responsibilities Provide technical support and service restoration, in-person or remotely via phone/chat Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals.
Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations Maintain accurate asset management records Required Qualifications Bachelor's degree, preferably in computer science, business computing or a related field Minimum 1 year working in a role providing end user technical support Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.
g.
Google Workspace, Microsoft 365, etc.
) Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration Excellent customer service skills.
Ability to deliver clear messaging to a variety of audiences/skill levels.
Additional Information Physical Demands/Work Environment You will work primarily on the Ann Arbor campus with some hybrid opportunities Occasionally work during non-business hours and on weekends, or participation in on-call rotation may be required Travel to locations on and off campus and move throughout various buildings to provide support and deliver/retrieve computer hardware and parts is required The ability to move boxes and computer hardware weighing up to 50 lbs across campus and/or within buildings while using proper safety techniques and equipment Diversity, Equity and Inclusion The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
Application Deadline Job openings are posted for at least seven calendar days.
The review and selection process may begin as early as the eighth day after posting.
This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID 243879 Working Title Desktop Support Specialist Associate Job Title Desktop Support Spec Assoc Work Location Ann Arbor Campus Ann Arbor, MI Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Its Us Department ITS SS MiWorkspace Posting Begin/End Date 1/10/2024 - 1/24/2024 Salary $48,000.
00 - $50,000.
00 Career Interest Information Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
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