Guest Services Specialist
4.
3 Ann Arbor, MI Ann Arbor, MI Full-time Full-time $35,000 - $40,000 a year $35,000 - $40,000 a year 1 day ago 1 day ago 1 day ago How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume.
The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement MDentistry:
advancing health through education, service, research and discovery.
MDentistry Core Values:
Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth Why Work at Michigan? The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world.
We embrace diversity in many forms.
We champion diversity of thought and culture.
Because we operate numerous health clinics we support an incredible diversity of IT systems.
Our core values are Compassion, Leadership, Excellence, Responsibility, Trust, Creativity and Inclusion.
U-M offers comprehensive benefits to help you stay well and to support you as you plan for a secure future.
Benefits include:
A retirement plan that provides two-for-one matching contributions Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Responsibilities Screen up to 500
patients daily and their guests and provide visitor identification Provide assistance to patients with appointment location upon arrival as needed Assist with patients who have not received a call back to make an appointment or want to become a new patient.
Transport patients in wheelchairs to their clinics and/or to the restroom, when they do not have a companion with them Transport or escort patients back to the N.
University entrance and direct them to the bus station Assist walk-ins who come to the SOD and need assistance with other buildings on campus Provide directions to patients from Hospital Dentistry (when they come to the SOD by mistake) and contact those clinics to inform them of patient tardiness.
Talk with transport drivers to make sure patients are picked up in a timely manner or are in the correct location Assist patients in calling transport companies by letting them use the emergency phone, when they do not have a phone or their phone will not get a signal in the building Provide guidance to patients on how to use the parking machine in order to leave the parking structure and in some cases go out to the parking booth and assist Validate parking for some patients who have already checked out.
Communicate with appropriate clinic issues when patients have appointments and have their young children with them.
(Under the age of 12 years old.
) Call parking facilities if patients cannot get parking tickets or there are long lines getting out of the parking structure Call for parking vouchers, print the parking vouchers, cut and put in numerical order the vouchers Assist to code alerts and respond accordingly Provide monthly maintenance and monitoring of emergency kits for the School of Dentistry Required Qualifications Requires high school diploma or equivalent 6 months
of customer service experience.
Experience working with a diverse population.
Excellent communication skills.
Excellent attention to details.
Excellent ability to multitask.
Excellent organizational skills.
Demonstrate the ability to effectively communicate with the patient, family, visitors, and the direct care providers.
Must have excellent judgment and capability to act in a busy environment.
Demonstrate a positive customer service-oriented attitude, excellent attendance, and exemplary work ethic.
Must be able to remain in a stationary position for extended periods of time.
Must be able to move throughout the building to assist patients and families.
Desired Qualifications Experience in a healthcare setting with large volumes of customers, Microsoft and Google application experience.
Work Locations This position is located at the School of Dentistry at 1011 N.
University Ave.
Ann Arbor, MI 48109.
Background Screening The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.
Background checks will be performed in compliance with the Fair Credit Reporting Act.
Application Deadline Job openings are posted for a minimum of seven calendar days.
This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID 243833 Working Title Guest Services Specialist Job Title Guest Services Specialist Work Location Ann Arbor Campus Ann Arbor, MI Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group School Dentistry Department DENT Patient Services Posting Begin/End Date 1/09/2024 - 1/23/2024 Salary $35,000.
00 - $40,000.
00 Career Interest Administration.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Ann Arbor, MI Ann Arbor, MI Full-time Full-time $35,000 - $40,000 a year $35,000 - $40,000 a year 1 day ago 1 day ago 1 day ago How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume.
The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement MDentistry:
advancing health through education, service, research and discovery.
MDentistry Core Values:
Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth Why Work at Michigan? The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world.
We embrace diversity in many forms.
We champion diversity of thought and culture.
Because we operate numerous health clinics we support an incredible diversity of IT systems.
Our core values are Compassion, Leadership, Excellence, Responsibility, Trust, Creativity and Inclusion.
U-M offers comprehensive benefits to help you stay well and to support you as you plan for a secure future.
Benefits include:
A retirement plan that provides two-for-one matching contributions Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Responsibilities Screen up to 500
patients daily and their guests and provide visitor identification Provide assistance to patients with appointment location upon arrival as needed Assist with patients who have not received a call back to make an appointment or want to become a new patient.
Transport patients in wheelchairs to their clinics and/or to the restroom, when they do not have a companion with them Transport or escort patients back to the N.
University entrance and direct them to the bus station Assist walk-ins who come to the SOD and need assistance with other buildings on campus Provide directions to patients from Hospital Dentistry (when they come to the SOD by mistake) and contact those clinics to inform them of patient tardiness.
Talk with transport drivers to make sure patients are picked up in a timely manner or are in the correct location Assist patients in calling transport companies by letting them use the emergency phone, when they do not have a phone or their phone will not get a signal in the building Provide guidance to patients on how to use the parking machine in order to leave the parking structure and in some cases go out to the parking booth and assist Validate parking for some patients who have already checked out.
Communicate with appropriate clinic issues when patients have appointments and have their young children with them.
(Under the age of 12 years old.
) Call parking facilities if patients cannot get parking tickets or there are long lines getting out of the parking structure Call for parking vouchers, print the parking vouchers, cut and put in numerical order the vouchers Assist to code alerts and respond accordingly Provide monthly maintenance and monitoring of emergency kits for the School of Dentistry Required Qualifications Requires high school diploma or equivalent 6 months
of customer service experience.
Experience working with a diverse population.
Excellent communication skills.
Excellent attention to details.
Excellent ability to multitask.
Excellent organizational skills.
Demonstrate the ability to effectively communicate with the patient, family, visitors, and the direct care providers.
Must have excellent judgment and capability to act in a busy environment.
Demonstrate a positive customer service-oriented attitude, excellent attendance, and exemplary work ethic.
Must be able to remain in a stationary position for extended periods of time.
Must be able to move throughout the building to assist patients and families.
Desired Qualifications Experience in a healthcare setting with large volumes of customers, Microsoft and Google application experience.
Work Locations This position is located at the School of Dentistry at 1011 N.
University Ave.
Ann Arbor, MI 48109.
Background Screening The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.
Background checks will be performed in compliance with the Fair Credit Reporting Act.
Application Deadline Job openings are posted for a minimum of seven calendar days.
This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID 243833 Working Title Guest Services Specialist Job Title Guest Services Specialist Work Location Ann Arbor Campus Ann Arbor, MI Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group School Dentistry Department DENT Patient Services Posting Begin/End Date 1/09/2024 - 1/23/2024 Salary $35,000.
00 - $40,000.
00 Career Interest Administration.
Estimated Salary: $20 to $28 per hour based on qualifications.
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