Customer Service Professional II
3.
5 Ann Arbor, MI Ann Arbor, MI Full-time Full-time $32 an hour $32 an hour 1 day ago 1 day ago 1 day ago Our Customer Service Team has a great opportunity for a Customer Service Professional to join the team at our site in Ann Arbor, MI.
As the Customer Service Professional you must be highly organized, with strong focus on providing excellent customer service.
You will be dealing with our large customers, working according to deadlines and liaising with a range of internal stakeholders.
This is a hybrid position working Monday - Friday 9:
30am-6:
00pm What you will accomplish with us:
Check contract terms and related documents Enter orders, create delivery slips and invoicing in SAP/GP Check delivery time with internal department and headquarters Contact with finance department to ensure on time unblocking of orders Follow up regarding payment with customer Communicate with warehouse for correct shipment Handle return shipment from customers Provide reports from GP and SAP Maintain customer master data in SAP/GP Maintain contracts/agreements in file Handle orders related to claims What will convince us:
Associates Degree preferred with a minimum of 2
years of solid order processing and service department experience You have working knowledge of Salesforce; SAP or ERP required Intermediate working knowledge of Microsoft Office required You have strong interpersonal, and communication skills; written and oral required Display of strong organization, and prioritization skills Confident in decision making and problem-solving skills Ability to function in a fast-paced, dynamic environment and can work under pressure Proven ability to interact across all levels You have the aptitude to be a team player Identification with our core values:
Sustainability, Openness, Enjoyment What we offer Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently.
Nearly 10,000 employees at more than 60 sites are working together on achieving our goal:
Better health for more people.
And together, we have grown strongly over the past years.
Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths Open and highly collaborative culture:
mutual support within teams and working as equals, team spirit and international collaboration Work-life balance:
Working from home at many sites Intelligent working environment:
working in smart buildings with the latest technology and equipment Ambitious goals:
Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin.
We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
E-Verify Participation Info E-Verify Workers Rights Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.
Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution.
We are looking forward to receiving your application.
We look forward to receiving your application.
www.
sartorius.
com/career Job Type:
Full-time Pay:
$32.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Work Location:
Hybrid remote in Ann Arbor, MI 48108.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Ann Arbor, MI Ann Arbor, MI Full-time Full-time $32 an hour $32 an hour 1 day ago 1 day ago 1 day ago Our Customer Service Team has a great opportunity for a Customer Service Professional to join the team at our site in Ann Arbor, MI.
As the Customer Service Professional you must be highly organized, with strong focus on providing excellent customer service.
You will be dealing with our large customers, working according to deadlines and liaising with a range of internal stakeholders.
This is a hybrid position working Monday - Friday 9:
30am-6:
00pm What you will accomplish with us:
Check contract terms and related documents Enter orders, create delivery slips and invoicing in SAP/GP Check delivery time with internal department and headquarters Contact with finance department to ensure on time unblocking of orders Follow up regarding payment with customer Communicate with warehouse for correct shipment Handle return shipment from customers Provide reports from GP and SAP Maintain customer master data in SAP/GP Maintain contracts/agreements in file Handle orders related to claims What will convince us:
Associates Degree preferred with a minimum of 2
years of solid order processing and service department experience You have working knowledge of Salesforce; SAP or ERP required Intermediate working knowledge of Microsoft Office required You have strong interpersonal, and communication skills; written and oral required Display of strong organization, and prioritization skills Confident in decision making and problem-solving skills Ability to function in a fast-paced, dynamic environment and can work under pressure Proven ability to interact across all levels You have the aptitude to be a team player Identification with our core values:
Sustainability, Openness, Enjoyment What we offer Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently.
Nearly 10,000 employees at more than 60 sites are working together on achieving our goal:
Better health for more people.
And together, we have grown strongly over the past years.
Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths Open and highly collaborative culture:
mutual support within teams and working as equals, team spirit and international collaboration Work-life balance:
Working from home at many sites Intelligent working environment:
working in smart buildings with the latest technology and equipment Ambitious goals:
Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin.
We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
E-Verify Participation Info E-Verify Workers Rights Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.
Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution.
We are looking forward to receiving your application.
We look forward to receiving your application.
www.
sartorius.
com/career Job Type:
Full-time Pay:
$32.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Work Location:
Hybrid remote in Ann Arbor, MI 48108.
Estimated Salary: $20 to $28 per hour based on qualifications.
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