Service Advisor
3.
3 Ann Arbor, MI Ann Arbor, MI Full-time Full-time Estimated:
$40K - $50.
6K a year Estimated:
$40K - $50.
6K a year What to Expect Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world.
This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System Conduct transactions with system; walk customer through correction and provide summary Communicate estimated completion time, regular updates, and follow through on each customer vehicle Follow-up with customer on services provided; ensure they are satisfied with the work performed What You'll Bring Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Must have a valid driver's license in country of employment.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Ann Arbor, MI Ann Arbor, MI Full-time Full-time Estimated:
$40K - $50.
6K a year Estimated:
$40K - $50.
6K a year What to Expect Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world.
This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System Conduct transactions with system; walk customer through correction and provide summary Communicate estimated completion time, regular updates, and follow through on each customer vehicle Follow-up with customer on services provided; ensure they are satisfied with the work performed What You'll Bring Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Must have a valid driver's license in country of employment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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