HR Customer Care Representative (Temp) Customer Service & Call Center - Ann Arbor, MI at Geebo

HR Customer Care Representative (Temp)

Ann Arbor, MI Ann Arbor, MI Temporary Full-time Temporary Full-time $16.
25 an hour $16.
25 an hour 21 hours ago 21 hours ago 21 hours ago Summary Join the Shared Service HR team! The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community.
The SSC offers key financial and human resource transaction services to customers.
You will spend 90% of the time answering inquiries via phone.
SSC is currently looking to fill the following role for the upcoming peak season.
It could be up to a 6-month duration.
HR Customer Care Assoc.
Develop subject matter expertise in areas of Benefits for Open Enrollment.
Answer or triaging inquiries relating to medical, dental, vision, legal, life insurance, long-term disability, benefits billing and deductions inquiries by phone and email.
Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets Access records in multiple systems to resolve inquiries.
You will use data entry software.
Communicate via both email and phone to collect additional information and provide updates on ticket status.
Work in a collaborative environment, with business partners, customers, and colleagues.
Work Locations You will work remotely up to 95% and you should live within a reasonable commuting distance from Ann Arbor.
Additional Information Position pays $16.
25 Application Deadline Job openings are posted for a minimum of seven calendar days.
The review and selection process may begin as early as the eighth day after posting.
This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID 235669 Working Title HR Customer Care Representative (Temp) Job Title PROF MISC (TEMP) Work Location Ann Arbor Campus Ann Arbor, MI Full/Part Time Full-Time Regular/Temporary Temporary FLSA Status Nonexempt Organizational Group Shared Services Ctr Department Shared Services Center - HR Posting Begin/End Date 6/12/2023 - 12/31/2023 Salary $16.
25 - $16.
25 Career Interest Temporary Job Opening.
Estimated Salary: $20 to $28 per hour based on qualifications.

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