Help Desk Support
Quick Apply Contract 9 hours ago Full Job Description
Job Description:
- Provides technical hardware & software support, maintains company computers and provides in-service training to staff members.
Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
Responsibilities for all functional team members:
Interface with customer to clarify requirements and problem Staging / testing of customer's application updates and bug-fixes.
Troubleshoot / diagnose the application issues.
Work with end users and other support departments to define, reproduce and countermeasure issues.
Ability to create / maintain standardized processes.
Support emergency application changes or business requests.
Create detailed / clear documentation & problem reports.
Daily time management and accurate time reporting.
Translate system and application documents in both English and Japanese.
Provide off-hours support as needed, both onsite & remotely.
Work Experience Requirements:
- Good time management skills Good communication skills which will facilitate working with people at remote locations Ability to work on multiple tasks throughout the day Flexibility to adjust to changing needs Ability to work together with a small team Ability to understand and decipher customer needs TechnicaL:
- Basic computer knowledge (understanding the technical word) Knowledge of ITIL is a plus.
Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus Knowledge of the Help Desk Ticket System is a plus.
Job Type:
Contract Salary:
$13.
62 - $25.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Ann Arbor, MI 48103:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk (Preferred) Windows (Preferred) Language:
Japanese (Required) Work Location:
One location Provides technical hardware & software support, maintains company computers and provides in-service training to staff members.
Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
- Provides technical hardware & software support, maintains company computers and provides in-service training to staff members.
Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
Responsibilities for all functional team members:
Interface with customer to clarify requirements and problem Staging / testing of customer's application updates and bug-fixes.
Troubleshoot / diagnose the application issues.
Work with end users and other support departments to define, reproduce and countermeasure issues.
Ability to create / maintain standardized processes.
Support emergency application changes or business requests.
Create detailed / clear documentation & problem reports.
Daily time management and accurate time reporting.
Translate system and application documents in both English and Japanese.
Provide off-hours support as needed, both onsite & remotely.
Work Experience Requirements:
- Good time management skills Good communication skills which will facilitate working with people at remote locations Ability to work on multiple tasks throughout the day Flexibility to adjust to changing needs Ability to work together with a small team Ability to understand and decipher customer needs TechnicaL:
- Basic computer knowledge (understanding the technical word) Knowledge of ITIL is a plus.
Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus Knowledge of the Help Desk Ticket System is a plus.
Job Type:
Contract Salary:
$13.
62 - $25.
00 per hour Schedule:
8 hour shift Ability to commute/relocate:
Ann Arbor, MI 48103:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk (Preferred) Windows (Preferred) Language:
Japanese (Required) Work Location:
One location Provides technical hardware & software support, maintains company computers and provides in-service training to staff members.
Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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